Refund ＆ Return Policy

We are obliged to make you satisfied with our products and service on newmehome.com . If you are not happy with your purchase we are willing to provide a refund and exchange service under the following conditions:

• All returns and refunds must be applied within 30 days of receiving your purchase at digital@newme.cc or the Contact Us page.
• Please provide your order number and the reason for your return or refund. We will review your request and send your further email if it is approved.
• Returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.

In order to maintain the integrity of the mystery box (blind box), Please kindly understand that we ONLY accept returns for FAULTY or DAMAGED reasons.

Damages and Issues

1. All sales are final. Most figures we sell are collectible, made in limited runs, and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product.

However, if your merchandise purchased on newmehome.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please contact us immediately at digital@newme.cc. We will deal with it without a doubt.

You need to provide:

1. unboxing packaging video for your order
2. order record/order number
3. picture of damaged package or products
4. screenshot for the order during live streaming
5. what you are missing from the mentioned order package

We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or a full refund. For information security, please kindly contact us with the email that you used to place the order.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Process Time of Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

But it will take another processing time for your payment bank to deal with the refund. If you have any questions about when you will receive the refund, please contact your bank for further details.

Change or Cancel Order

If you want to modify your order or cancel it, please contact us within 24 hours after placing the order. We will deal with it once we receive your message. Please note orders that have been sent out cannot be modified or canceled.